MidWest Meats delivers with a mix of our own Cold Chain delivery transport registered with Prime Safe and refrigerated couriers to locations further afield, as outlined in our Home Delivery Schedule.
Drivers will deliver to your doorstep, lobby, or other areas designated by you. Areas serviced by our couriers will receive tracking the evening prior to delivery and an SMS once the order has landed.
Please note: Delivery to a lobby means - an attempt to enter the lobby will be made. In the event, no access has been granted the order will be left at the lobby entrance. The delivery SMS will provide in live time a photo of the location the courier has left the order in. Drivers will not ring the doorbell. Please provide delivery instructions in the field at checkout (ie. leave them on the front porch or apartment foyer access code). If your nominated delivery address is an apartment, unit, or other secured building you must provide the access code, instructions, or such other means to ensure delivery can be left safely. This information can be left in the Additional Information at the checkout. Please double-check check this information is correct and has been saved after your order is confirmed in your account.
In order to deliver we require a contactable mobile phone number entered at the time of order. The mobile number will be used by Drivers when necessary in case of issues with availability, and importantly given to the couriers to provide tracking if you are on a courier run.
All home deliveries are 100% ZERO Contactless and are delivered between 8 am & 6 pm unless outlined in the postcode app | schedule.
Requests for specific times cannot be guaranteed. We also apologize if your order is delivered after 6 pm, however, this would be due to no fault of the drivers and can be due to factors outside of our control, such as traffic issues.
Simply enter your postcode in-app to find out more about delivery to your suburbs such as order minimum, delivery days, and service costs. Please note special delivery runs and some runs do not qualify for free home delivery.
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CLICK & COLLECT customers can nominate a collection during trading hours as per specified. This is not a same-day service, all online orders are required to be confirmed prior to 3 pm as the Online Office closes at that time. The Preferred Time & Date of collection during trading hours is required in the Box at the checkout or the order will be unable to be forwarded to the store.
What happens if you get your order in late? We will process it for the next scheduled delivery run to your area.
Orders placed online throughout November & December need to understand that it is our busiest time. Late orders may experience issues with product availability and delivery. Any items unable to be delivered will be promptly refunded to your payment method. If your order is processed during office hours a Team Member may make contact.
Min. online home delivery, Click N Collect & Retail orders are $50. If you proceed to the checkout with an order less than the minimum for your area, you will need to collect the order and pay an online processing fee.
Delivery is made on the expectation that your property is accessible and safe for employees of MidWest Meats P/L and employees of our Refrigerated Courier Service to enter on the day specified in the shipping information on your tax invoice. If your property is not accessible we will contact you at the contact number given to resolve any issues. Please make sure your contact number is correct and you answer your phone when expecting a delivery. Not answering the number specified leaves us no option but to return to base with your order and an additional shipping charge will be incurred prior to dispatch or order cancellation will be processed. Cancellation fees are $15.
No refunds will be given if customers do not provide access to MWM drivers in which to facilitate delivery or are uncontactable if Drivers are experiencing difficulty accessing the property.
