MidWest Meats uses Cold Chain delivery transport registered with Prime Safe to locations outlined in our Home Delivery Schedule.
We deliver to a few Region 4 areas which are remote. Region 4 Courier Deliveries and off schedule special Deliveries will be charged $16.99 and do not qualify for free delivery. Please check the Home Delivery Schedule to find out about delivery to your area. If you are a Region 4 customer the Home Delivery Postcode App will let you know.
Refrigerated Delivery for Special Orders for items not in our online butcher will be quoted with your order.
All home deliveries are 100% Contactless and are delivered between 6am & 6pm. Requests for specific times cannot be guaranteed. We also apologise if your order is received after 6pm, however this would be due to no fault of our drivers and can be due to factors outside of our control such as traffic issues.
Simply enter your postcode in app to find out more about delivery to your suburb such as order minimum, delivery days and service costs. Please note special delivery runs and Region 4 Victorian runs do not qualify for free home delivery.
CLICK & COLLECT customers can nominate a collection during trading hours as per specified. This is not a same day service, all online orders are required to be confirmed prior to 4pm as the Online Office closes at that time. Preferred Time & Date of collection during trading hours is required in the Box at the checkout or the order will be unable to be forwarded to the store.
RETAIL Deliveries - as schedules change through lack of demand post COVID trading you might see a RETAIL ONLY when you enter your postcode. Please READ this carefully, this means you must nominate a BUSINESS or retail outlet drop off. You can elect to contact the MWM Online TEAM to organise a TRUCK MEETING. If this is the case once the produce leaves MWM you will be responsible. If you prefer a TRUCK MEETING you will be contacted 1/2 hour prior and discuss meeting place with the driver. These are large vehicles, so the meeting place must be in a township. If you fail to be on time or are not contactable the produce will be taken back to Depot and delivered on the next run. Any spoilage will not be refundable. The onus for this delivery option is on the customer.
What happens if you get your order in late? We will process it for the next scheduled delivery run to your area.
Orders placed online throughout November & December need to take note that this is our busiest time. Late orders may experience issues with product availability and delivery. Any items unable to be delivered will be promptly refunded to your payment method.
Min. online home home delivery, Click N Collect & Retail orders are $50 and may be greater in others. If you proceed to the checkout with an order less than the minimum for your area, you will need to collect the order and pay an online processing fee.
Delivery is made on the expectation that your property is accessible and safe for employees of MidWest Meats P/L and employees of our Refrigerated Courier Service to enter on the day specified in the shipping information on your tax invoice. If your property is not accessible we will contact you on the contact number given to resolve any issues. Please make sure your contact number is correct and you answer your phone when expecting a delivery. Not answering the number specified leaves us no option but to return to base with your order.
No refunds will be given if customers do not provide access to MWM drivers in which to facilitate delivery or are uncontactable if Drivers are experiencing difficulty accessing the property.