Thanks so much for your support and we look forward to delivering your fresh produce order.
Please note we are unable to give you an exact Home Delivery time as logistics are dependent on the volume of orders, traffic and weather conditions. Basically a myriad of factors that are out of our control.
We always do our best to get your order to you as quick as we can on the day of your scheduled delivery.
Please check your confirmation email, the Shipping & Payment Method on your Tax Invoice will indicate the days we deliver to your area.
Please check your MWM Account or confirmation email for the time you placed your order to see if you made cut off. You can also log into your account and check if your order is shipped on the day of your scheduled delivery.
Local Deliveries are made by our Team. If you need further information regarding your delivery please call after 10am on the day of your delivery on 03 5231 2907. We will not have this information until all trucks are loaded and on their way. Even then we will only provide a guesstimate as an unforeseen delay might occur.
If your delivery is Melbourne Metro or has a notation of Region 1, 2 or 4 please call Cold Xpress after 10am on the day of your delivery on 03 9544 5000. You will need to quote your Tax Invoice number which starts with MWM-0000, not your order number. The staff of MidWest Meats take no liability for the information supplied by Cold Xpress.
If your order is being delivered by our Cold Chain Logistics Couriers Cold Xpress you will receive a text notification on the day of delivery, and another when the order has been delivered. Please do not reply to these texts as they are automated.
Apologies, during periods of high demand your order may be delivered outside of our advertised home delivery target of between 8am & 6pm. We ask for your patience when expecting a home delivery as once vehicles are en route many factors can come into play that effect the actual time of delivery. Like any home delivery please prepare for its arrival. If your property is hard to access or you have hindrances that may effect delivery, this should be have been noted on your order. Once the order is on route it can be very hard to contact Drivers as they are constantly in and out of vehicles or may be out of mobile service in some areas.
We ask for your patience and understanding when expecting a Home Delivery. We understand it is exciting and you do not wish to wait around.
It takes many hard working people to bring a beautiful farm fresh order to your door. We appreciate when possible that you give them a friendly wave of appreciation, especially when your order is a little later than expected, as this generally means the Driver has experienced obstacles and had a very long tiring day. Kindness is always appreciated